HangiKredi Enhances Digital Operations with BASISTEK through the IBM Instana Observability Project
Türkiye’s leading credit comparison platform, HangiKredi, has achieved significant gains across multiple areas, from operational efficiency to customer experience, by implementing the IBM Instana Observability platform with the expertise of BASISTEK Information Technologies.
With Instana’s AI-powered observability capabilities, HangiKredi’s entire technology stack—from the application layer to the underlying infrastructure—can now be monitored and analyzed in real time.
The key benefits achieved through the project include:
End-to-End Visibility and Automated Discovery
With Instana’s intelligent discovery capabilities, HangiKredi’s application components and the dependencies between them are automatically mapped and monitored in real time. By reducing the need for manual configuration, this approach also enables newly added components to be automatically discovered and monitored.
Operational Excellence in Customer Experience
By monitoring the mobile application and web platform in real time, issues that could affect the user experience can be identified quickly. This proactive approach helps sustain high service quality and a seamless customer experience.
Significant Improvement in Issue Detection and Resolution Times
With AI-powered anomaly detection, potential issues in the system can now be identified at an early stage. This enables operations teams to move beyond reactive intervention and adopt a more proactive operating model.
Reliable Infrastructure and Scalability
As HangiKredi’s digital operations continue to grow, Instana’s automated discovery and dependency mapping capabilities help reduce the workload of operations teams while supporting the sustainable and scalable management of the infrastructure.
Organizational Efficiency
By integrating the observability solution into the existing environment, the manual workload of infrastructure teams in operational processes has been reduced, enabling them to focus more on strategic and value-added activities. As a result, significant improvements have been achieved in both operational efficiency and resource utilization.
We would like to thank Büşra Cennet Öz, Senior DevOps Engineer, and Erkan Çetiner, Infra & DevOps Manager, from the HangiKredi Project Team, as well as Merve Adalı, Project Manager, and Taner Akdemir, APM Team Leader, from BASISTEK Information Technologies, for their valuable contributions and dedicated efforts in the successful implementation of this project.
