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Service-Oriented Monitoring
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Event Correlation & Root Cause Analysis
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End-to-End Visibility
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Proactive Incident Management
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Integrated Monitoring & Service Management
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Intelligent Automation
Total Control, Full Visibility
Accelerate Transformation with Smart Technologies
Increase operational efficiency, streamline processes, and lay the foundation for tomorrow’s technology landscape with our ITSM/ESM, ITOM, APM, Automation, DevOps, and IoT solutions.
ITSM&ESM
Enterprise Service Management
Maximize business performance end-to-end through solutions tailored to your organization, rather than standard out-of-the-box offerings.
ITOM
IT Infrastructure Monitoring & Discovery
Adopt a holistic ITOM approach to speed up problem resolution, enhance operational visibility, and prepare your organization for tomorrow’s challenges.
APM
App Performance Monitoring and Visibility
Stay ahead of performance issues with an APM approach that delivers user experience insights, advanced analytics, and end-to-end visibility.
Automation
Autonomous IT Operations Management
Accelerate and streamline operations, reduce risks, and stay prepared for tomorrow’s challenges with an integrated automation approach.
DevOps
Integrated Development and IT Operations
Integrate your development and operations processes to achieve more agile, secure, and sustainable software delivery.
IoT
IoT-Driven IT Operations
Leverage smart devices and real-time analytics to connect your operations, enhance visibility, and drive a new level of efficiency.
Why Now?
''Because IT can no longer wait! ''
IT Environments
are more complex than ever
Outage Costs
have reached critical levels
Unified Observability
is no longer optional
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Hybrid & Multi Cloud architectures create visibility gaps across on-prem and cloud
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Cloud migration is outpacing monitoring and observability strategies
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Every outage = revenue + reputation + customer loss
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Fragmented tool stacks increase MTTR and trap teams in reactive firefighting
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IT teams need full-stack visibility - not more dashboards, but actionable insight
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Manual operations can not scale - AI-driven observability is the new standard
%77*
of IT teams still lack hybrid visibility
%64*
say unified observability is critical to their teams success
%55*
report using too many IT tools
*Source: State of Monitoring & Observability Report — 2026 (n=750+ IT professionals)
Together Through Transformation
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20 years of expertise in managing enterprise processes
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Proven references in large-scale, critical systems
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Sector-differentiated practices
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Providing solutions with different ITSM/ESM platforms
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Multiple APM and automation technology experience
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Regional experience (Europe, Africa, Middle East)
Visibility, measureability, IT service continuity, Automation: All assured
We Made It Together
Digital Transformation in Technology and Service Delivery with the BMC Helix ITSM Project Implemented Through the Partnership of İşNet and BASISTEK
Guided by its “Technology for People” vision, İşNet partnered with BASISTEK Information Technologies to implement the BMC Helix ITSM Project, enabling centralized IT Service Management, enhanced service quality across its IT infrastructure, and faster response to operational issues.
Future-Ready Service Management: ARKAS Holding’s SaaS Transformation Implemented by BASISTEK Information Technologies.
Marking a significant step in ARKAS Holding’s digital transformation strategy, the BMC Helix ITSM platform was successfully transformed from an on-premises environment to a cloud-based SaaS architecture through a comprehensive end-to-end modernization program.
TUSAŞ Streamlined and Centralized IT Processes with BASISTEK’s ITSM Expertise, Enhancing End-to-End Efficiency Gains Across the Organization
To enhance IT infrastructure quality, streamline and automate IT Service Management (ITSM) processes through a unified platform, and improve responsiveness to operational challenges, TUSAŞ Aerospace Industries successfully delivered its ITSM Project in partnership with BASISTEK Information Technologies.
