Eczacıbaşı prefers HPE Software's ITSM products in IT industry system and application software. Eczacıbaşı is preparing to move to a structure where it will proactively monitor and manage its services end-to-end with Basistek, which it has chosen as its solution partner. HPE's ITSM software continues to increase its market share and is the choice of big companies in our country. Stating that they evaluated various alternatives within the scope of service improvement, quality and automation focuses, Eczacıbaşı Service Management Unit Manager Hakan Kireçcibaşı stated that "They aim to realize digital transformation in the IT management system with the aim of perfection and simplification of the processes," Kireçcibaşı said, "We have been working on making IT management more efficient and effective for a long time. He said that they are looking for alternatives and that they believe that they will directly add value to the business processes of HPE ITSM and Eczacıbaşı”.